Last updated: November 2026
Velora Cards is operated by Gaming Centrals LLC, 8450 Gate Parkway West, Unit 901, Jacksonville, FL 32246, USA. This policy explains how returns, refunds and cancellations work for orders placed on veloracards.com. Questions? Email us at contact@veloracards.com.
Return window
You can return eligible items within 30 days of the delivery date.
Items that can be returned
- Sealed products (booster boxes, ETBs, collections, packs) that are unopened and still factory-sealed, in their original condition.
- Graded cards (PSA, BGS, CGC slabs) with the case and label intact and the same certification number we shipped.
- Items that arrived damaged, defective or different from what you ordered.
Items that cannot be returned
- Sealed products that have been opened or had their shrink wrap removed.
- Graded slabs that have been cracked, altered or damaged after delivery.
- Items returned after the 30-day window.
Damaged, wrong or missing items
If your order arrives damaged, incorrect or incomplete, email us within 48 hours of delivery with your order number and photos of the package and item. We will cover the return shipping and send a replacement or issue a full refund, including any shipping you paid.
How to start a return
- Email contact@veloracards.com with your order number and the reason for the return.
- We reply within 1–2 business days with the return address and instructions.
- Pack the item securely and ship it with tracking. We recommend insurance for high-value items.
Return shipping costs
For change-of-mind returns, the customer pays the return shipping cost. For damaged, defective or incorrect items, Velora Cards pays the return shipping. There is no restocking fee.
Refunds
After we receive and inspect your return (usually within 3 business days), we will email you and refund the full item price to your original payment method. Depending on your bank, the refund can take 5–10 business days to appear on your statement.
Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order for the product you want.
Order cancellations and pre-orders
You can cancel any order for a full refund before it ships. Pre-orders can be cancelled at any time before the product is released and shipped, for a full refund.
Contact
Gaming Centrals LLC (Velora Cards) · 8450 Gate Parkway West, Unit 901, Jacksonville, FL 32246, USA · contact@veloracards.com · +1 (617) 804-3223